Gladstone Women’s Health is committed to continuous improvement of its services. Client feedback and complaints will be received and managed in a confidential, fair, and timely manner. All feedback and complaints can be given anonymously if you prefer.
Feedback can be provided in writing, in person, over the phone, by email, or by downloading and completing our Feedback Form or completing the Feedback Form online. Suggestions are reviewed by management and considered on their merit. Most suggestions result in improvements to our services and operations, but there are times where there are factors, sometime beyond our control, that prevent us from acting upon them. If we cannot act upon your suggestion and you have provided us with your contact details, we will notify you of the outcome and the reason(s) for our decisions. All feedback will be reviewed in a timely manner, as well as being tabled quarterly at GWH’s Management Committee Meeting.
We treat complaints seriously. We encourage you to first make contact with our CEO, Manager or any of our staff to discuss your concerns, and if you wish to make a formal complaint, please do so by completing our Complaints Form Online or Complaints Form Download Version.
Once we have your complaint form, we will contact you within five working days to arrange a formal interview by a mode that suits you - in person, by phone or via video conferencing. You are welcome to have a support person with you during this interview.
We will notify you within 14 days of our complaint interview of the outcome of our findings and any prosed resolutions to your complaint.
Anonymous complaints will be reviewed and dealt with in accordance with our Client Complaints Policy but no follow up will be provided, as we will not have your contact details.