FEEDBACK
Tell Us How We’re Doing
Our Policy
Gladstone Women’s Health Centre is committed to continuous improvement of our services. Feedback and complaints will be received and managed in a confidential, fair, and timely manner. We encourage clients and stakeholders to provide feedback, raise concerns, and make a complaint about any aspect of the service they receive from us.
Frequently Asked Questions
If I have made a complaint, can I still access the service?
Yes – making a complaint will not exclude you from using our service.
We welcome feedback as a way of improving our service and you will not be penalised for this.
Who will see my complaint?
Your complaint will only be seen by those who are involved in the resolution.
We take confidentiality seriously and will protect client privacy.
Where else can I go?
If you would like further assistance, you can contact:
Office of the Public Guardian – phone 1800 661 533 or (07) 3225 8325.
SMS on 0418 740 186.
Queensland Ombudsman – phone 1800 068 908 or (07) 3005 7000.
Central Queensland Dispute Resolution Centre – phone 07 4938 4249
Department of Communities, Child Safety, and Disability Services – 1 800 080 464
Procedure
We encourage you to use the complaints form. These forms are also available in our waiting room and upon registration with our service. If you would prefer, an email or letter may also be accepted. Please send to director@gladstonewomenshealth.org.au or mail:
PO Box 8219
South Gladstone, QLD
4680
What can we do to
HELP?
Gladstone Women’s Health Centre is committed to continuous improvement of its ser-vices. Client complaints will be received and managed in a confidential, fair, and timely manner.
All persons wishing to make an official complaint may choose to speak with the Director or staff member of choice or choose to complete this form.
All information is strictly confidential.
We encourage you to make your complaint in writing. If you feel unsure about anything or would like help to complete this form, please speak to the Director.
Please phone 4979 1456 for more information.